Refund Policy
Last updated: 12 October 2026
1. Overview
LocalWebs Ltd aims to ensure every client is satisfied with their website. This policy explains the circumstances under which refunds are available and the process for requesting one.
2. Free Design Demo
LocalWebs offers a free design demo before purchase. No payment is required for a demo and no refund is necessary as no charge is made.
3. Website Build (Upfront Payment)
If you cancel before work has begun, a full refund is available. If work has started but the project is cancelled before launch, a partial refund may be available reflecting the work completed. Once the website has been launched and delivered, the upfront payment is non-refundable.
4. Existing Monthly Agreements
Monthly plans are no longer offered for new projects. Existing monthly plan subscribers may cancel by giving 30 days notice. Cancellation takes effect at the end of the current billing cycle. Payments already made are non-refundable. The website remains accessible until the end of the paid period.
5. 3D Website Full Package
If you cancel before work has begun, a full refund is available. If work has started, a partial refund may be available reflecting the work completed. Once the website has been launched and delivered, the payment is non-refundable. Custom 3D modelling, scans and asset licences are non-refundable once work has commenced.
6. Maintenance & Hosting
Annual maintenance fees are non-refundable once the maintenance period has begun. If you cancel before the maintenance period starts, a full refund is available.
7. How to Request a Refund
To request a refund, contact LocalWebs at anthonycoone52@gmail.com with your name, business name and the reason for the request. We will respond within 7 working days.
8. Statutory Rights
Nothing in this policy affects your statutory rights as a consumer under UK law. If you believe your statutory rights have been affected, please contact us.
9. Contact
For refund questions, contact LocalWebs at anthonycoone52@gmail.com or +44 7491885944.